FAQs

 

What types of jewelry does APANN offer?

APANN specializes in fashion jewelry, featuring a diverse collection that includes unique pieces such as the INS Butterfly Earrings adorned with rhinestones. Our offerings are designed to enhance personal style and elevate any outfit.

What materials are used in your jewelry?

We pride ourselves on using high-quality materials in our jewelry. Each piece is crafted to ensure durability and aesthetic appeal, allowing customers to express their individuality through stylish accessories.

How can I return an item?

To initiate a return, you must contact us within 30 days of receiving your item. The item must be unworn, in its original condition, and include all tags and packaging. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back.

What is your refund policy?

Refunds are processed within 10 business days after we receive and inspect your returned item. If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Do you accept exchanges?

We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original purchase and, once the return is accepted, make a new purchase for the desired item.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including custom products, perishable goods, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon arrival and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

How can I contact APANN for further inquiries?

You can reach us via email at @apann.com or by phone at 15024033863 for any additional questions or concerns regarding our products or policies.